HELIX — The Help Assistant
Help, Explain, Learn, Inform, eXplore.
The accessible help companion for the ALFI + EDIE Framework. Friendly, patient and plain-spoken — always one tap away from every page via the floating Help button.
Instant answers
A friendly chatbot on every page — ask anything about features, policies or setup.
Searchable knowledge base
Articles, FAQs and tips organised by task — findable in one search box.
Wayfinding
Points you to the exact page, tab or setting that answers your question.
Accessible by design
Keyboard navigable, screen-reader friendly, Escape to close, reduced-motion aware.
Explains the framework
Plain-English tours of ALFI, EDIE, memory, governance and the SAMU GCSE apps.
Safe & consent-aware
Works without signing in, respects consent, and defers to human support when needed.
Summary: HELIX introduces itself as your accessible help companion — a friendly Sage-Guide for the ALFI + EDIE Framework who explains features, points you to the right page, and honours the governance and consent model. Look for the Help button in the site header to open HELIX from any page.
Read full transcriptWatch first: welcome to HELIX and how to set up
HELIX introduces the app, then walks through the microphone, speakers and browser permissions a live spoken conversation needs. 1 min 32 sec, captions always on.
HELIX:HELIX is a live avatar you can speak with, or type to instead.
Chapters
Transcript
The transcript is hidden. Select Show transcript to read everything narrated in this tour.
Microphone and speaker check
A spoken conversation with HELIX needs a working microphone and sound. Run both checks below. If either fails you can still type — the answers are the same.
1. Microphone
Not tested yet. Choose Test my microphone, then say a few words.
2. Speakers or headphones
Not tested yet. Choose Play test sound — you should hear a short tone.
Hardware
- A microphone — built into your laptop, phone or a headset.
- Speakers or headphones. A headset avoids echo.
- No camera needed: the assistant never sees you.
- On a phone or tablet, come off silent mode and raise the volume.
Software
- An up-to-date Chrome, Edge, Safari or Firefox — nothing to install.
- Choose Allow when the browser asks for the microphone.
- Blocked before? Reset it from the padlock in the address bar, then reload.
- Close other apps holding the microphone, such as a video call.
Privacy and alternatives
- Your microphone is only live while a conversation is running.
- Typed chat gives the same answers with no audio at all.
- Captions are on by default and every clip has a transcript.
- A written summary sits beside the avatar for reading instead.
Chat with HELIX
A live conversation with HELIX — no sign-up required. Ask about features, policies, or which page you need next.
HELIX — Help Assistant
Ask anything about ALFI + EDIE, governance, or the SAMU apps.
Try HELIX now
Type a question below, or pick a quick prompt to get started.
HELIX is an AI assistant. Replies may be incomplete or wrong — check anything important with a person.
For business
Governed AI for your organisation
Start small with a token pack, train your people, then roll out with Enterprise. All prices include VAT.
- Recommended here
Start today · Consultants, leaders & small teams
ALFI + EDIE token packs
From £19.00 one-off
Strategy, decisions and people support from the strategist and the empath, with every step logged.
- Pro pack (£79.00) suits most teams
- Audit log export and governance analytics
- No subscription: tokens never expire
Build capability · Boards, L&D and delivery teams
AI Learning Pathways courses
£125.00–£395.00 per course
Certified courses on AI governance, responsible AI and generative AI delivery.
- All four courses for £795.00
- Pass mark and downloadable certificate
- Course guides and brochure to share
Roll out · Schools, councils & organisations
Enterprise
From £999.00 or a tailored quote
Multi-seat governance, approved knowledge and EU AI Act / ISO 42001 reporting.
- Role-based access and full audit trails
- Custom personas and approved policies
- Reply within 4 working hours
Governance and audit built in
People stay accountable for consequential decisions. Important interactions are recorded and explainable.
How we govern AIEU AI Act and ISO 42001 guides
Free downloadable guides to help you map your own obligations. They are guidance, not legal advice.
Get the guidesEnterprise reply in 4 working hours
Enterprise enquiries get a reply from a named person within 4 working hours, Monday to Friday.
Send an Enterprise enquiry
Not sure where to start? Tell us what you need.
Which plan fits you?
Start free, then choose the plan that matches what you need. All prices include VAT.
- Recommended here
Professionals & small teams
ALFI + EDIE Framework
From £19.00 one-off pack
Plan, decide and support people with the strategist and the empath — every step logged.
- Long conversations, memory and voice
- Audit log export and governance analytics
- No subscription — top up when you need
GCSE students & families
SAMU GCSE companion
From £9.99/month
Or £99.00 for the full year
Paid upfront · VAT included · recurring subscriptionRevise every GCSE subject with worked examples, feedback and a parent portal.
- All GCSE subjects plus wellbeing check-ins
- Parent & teacher updates with consent
- Games Club included in every plan
Choose a SAMU planExplore SAMU freeCancel anytime. Your access continues until the end of your paid period.
Years 7–11 learners
Games Club
From £4.99/month
Or £49.00 for the full year
Paid upfront · VAT included · recurring subscriptionCurriculum games across 10 subjects with fresh questions every round.
- Scores and personal bests saved
- Family plan for up to three learners
- Phone, tablet and computer
Join Games ClubBrowse the gamesCancel anytime. Your access continues until the end of your paid period.
Schools & organisations
Enterprise
From £999.00 or tailored quote
Multi-seat governance, SSO-ready provisioning and EU AI Act / ISO 42001 reporting.
- Custom personas and approved knowledge
- Role-based access and audit trails
- Named human contact for onboarding
Why customers can buy with confidence
Governed & private by design
Human oversight on consequential decisions, consent before personalisation, UK GDPR-aligned data handling.
How we govern AICancel anytime
Monthly and yearly plans can be cancelled from your account. Token packs never expire into a subscription.
Refund policyVAT-inclusive prices
The price you see is the price you pay — 20% VAT included. Secure checkout by Stripe.
All pricesFree tools to try first
Chat with ALFI + EDIE, use HELIX and the Scenario Builder free — no card required.
Try free
Where to go next
- The ALFI + EDIE FrameworkHow Codify, Personalise and Govern fit together.
- AI governance glossaryDefinitions for the terms boards and auditors use.
- Responsible AI guideSafeguarding, governance and UK regulation, in plain English.
- AI compliance for individuals & small charitiesFree policy templates, an incident log and proportionate checklists.
- No subscription — buy onceToken packs that never expire, and what stays free forever.
- PricingWhat is free, what is paid, and what you get.