HELIX — The Help Assistant
Help, Explain, Learn, Inform, eXplore.
The accessible help companion for the ALFI + EDIE Framework. Friendly, patient and plain-spoken — always one tap away from every page via the floating Help button.
Instant answers
A friendly chatbot on every page — ask anything about features, policies or setup.
Searchable knowledge base
Articles, FAQs and tips organised by task — findable in one search box.
Wayfinding
Points you to the exact page, tab or setting that answers your question.
Accessible by design
Keyboard navigable, screen-reader friendly, Escape to close, reduced-motion aware.
Explains the framework
Plain-English tours of ALFI, EDIE, memory, governance and the SAMU GCSE apps.
Safe & consent-aware
Works without signing in, respects consent, and defers to human support when needed.
Summary: HELIX introduces itself as your accessible help companion — a friendly Sage-Guide for the ALFI + EDIE Framework who explains features, points you to the right page, and honours the governance and consent model. Look for the Help button in the site header to open HELIX from any page.
Read full transcriptWatch first: welcome to HELIX and how to set up
HELIX introduces the app, then walks through the microphone, speakers and browser permissions a live spoken conversation needs. 1 min 32 sec, captions always on.
HELIX:HELIX is a live avatar you can speak with, or type to instead.
Chapters
Transcript
Everything narrated in this tour, in order. Select a step to jump to it.
Microphone and speaker check
A spoken conversation with HELIX needs a working microphone and sound. Run both checks below. If either fails you can still type — the answers are the same.
1. Microphone
Not tested yet. Choose Test my microphone, then say a few words.
2. Speakers or headphones
Not tested yet. Choose Play test sound — you should hear a short tone.
Hardware
- A microphone — built into your laptop, phone or a headset.
- Speakers or headphones. A headset avoids echo.
- No camera needed: the assistant never sees you.
- On a phone or tablet, come off silent mode and raise the volume.
Software
- An up-to-date Chrome, Edge, Safari or Firefox — nothing to install.
- Choose Allow when the browser asks for the microphone.
- Blocked before? Reset it from the padlock in the address bar, then reload.
- Close other apps holding the microphone, such as a video call.
Privacy and alternatives
- Your microphone is only live while a conversation is running.
- Typed chat gives the same answers with no audio at all.
- Captions are on by default and every clip has a transcript.
- A written summary sits beside the avatar for reading instead.
Chat with HELIX
A live conversation with HELIX — no sign-up required. Ask about features, policies, or which page you need next.
HELIX — Help Assistant
Ask anything about ALFI + EDIE, governance, or the SAMU apps.
Try HELIX now
Type a question below, or pick a quick prompt to get started.
HELIX is an AI assistant. Replies may be incomplete or wrong — check anything important with a person.
Where to go next
- The ALFI + EDIE FrameworkHow Codify, Personalise and Govern fit together.
- AI governance glossaryDefinitions for the terms boards and auditors use.
- Responsible AI guideSafeguarding, governance and UK regulation, in plain English.
- AI compliance for individuals & small charitiesFree policy templates, an incident log and proportionate checklists.
- No subscription — buy onceToken packs that never expire, and what stays free forever.
- PricingWhat is free, what is paid, and what you get.