How can we help you?
Search our knowledge base, browse categories, or chat with HELIX — the accessible help assistant for the ALFI + EDIE Framework.
Meet HELIX — your help assistant
HELIX is the friendly, accessible chatbot for the ALFI + EDIE Framework. Ask anything about features, governance, accessibility, or the SAMU GCSE apps. HELIX is available from every page via the floating Help button — keyboard accessible, with Escape to close.
- • Explains the framework in plain English
- • Points you to the exact page or setting
- • Honours the governance and consent model
- • Works without signing in
HELIX — Help Assistant
Ask anything about ALFI + EDIE, governance, or the SAMU apps.
Try HELIX now
Type a question below, or pick a quick prompt to get started.
HELIX is an AI assistant. Replies may be incomplete or wrong — check anything important with a person.
27 articles.
Target responses (Mon–Fri, 09:00–17:30 UK): urgent 1 working hour · high 4 working hours · normal 1 working day · low 3 working days.
- Account setup guide
Create an account or sign in to persist chats, memory and wellbeing check-ins.
- Navigating the dashboard
An overview of ALFI, EDIE, the Library, and Governance portal.
- First chat with ALFI or EDIE
Try a guest demo without signing in — sign in later to keep history.
- App Library
Browse packaged apps including SAMU, the GCSE study companion.
- Spoken replies (text-to-speech)
Signed-in users can play any reply aloud with one click.
- Voice input (speech-to-text)
Use the mic to dictate questions instead of typing.
- Keyboard navigation
Every interactive element is reachable by Tab with visible focus.
- Accessibility policy
Our WCAG 2.2 AA commitments and how to request adjustments.
- Group conversation (ALFI + EDIE)
Get strategy and empathy in one threaded reply.
- Personalisation Memory
Review, edit and export what the agents remember about you.
- SAMU Workspace Studio
A distraction-free editor with strategic and empathetic co-pilots.
- Boardroom Strategic Advisor
Role-based corporate advisory with audit-logged decisions.
- EU AI Act key takeaways
Plain-English summary of Regulation (EU) 2024/1689 with a checklist.
- ISO/IEC 42001 overview
Leadership accountability and ISO 27001 integration explained.
- Empathic-AI ethics guide
Operational safeguards, psychological boundaries, and memory parameters.
- Settings & consent
Toggle memory, voice and audit-log preferences at any time.
- Privacy & data protection
How we handle personal data and the rights you can exercise.
- SAMU hub
Pick a subject and start practising with ALFI/EDIE feedback.
- Parent & Educator Portal
Tune subject balance, wellbeing oversight, and study curfews.
- Wellbeing check-in
Quick daily mood, sleep, stress and connection self-rating.
- GCSE Mathematics
Worked solutions and grade-banded practice questions.
- Rate limits in demo mode
Guest sessions are capped per hour — sign in for the full experience.
- Sign-in not working
Check your email link or try a different provider; clear stale sessions.
- Audit log & exports
Every governance-relevant action is recorded and exportable as CSV.
- Contact AGS
Reach the team for anything not answered here.
THE FRAMEWORK FOR INTELLIGENT GOVERNANCE & COMPLIANCE
Quick access directory to our foundational legal, privacy, accessibility, and professional service benchmarks.
Privacy Policy→
How we collect, safeguard, process, and respect your personal and student data under strict security controls.
Cookies Policy→
Full disclosure of our cookie consent settings, essential session elements, and analytics configurations.
Data Protection Complaints→
Detailed step-by-step framework for handling data concerns, security escalation, and regulatory alignment.
Accessibility Policy→
Our ongoing commitment to WCAG 2.1 AA benchmarks, screen reader compliance, and keyboard navigation.
Empathic-AI Ethics Guide→
Our core ethical principles, clinical safeguarding boundaries, and transparent memory storage parameters.
Terms of Use→
Rules, guidelines, and user expectations governing safe interaction with our dual-agent workspaces.
Terms of Business→
Professional standards, licensing terms, and commercial service benchmarks for enterprise partners.