Data Protection Complaints Policy

At Automated Governance Systems, we hold privacy, ethics, and safeguarding as our highest design values. We work to practices mapped to the EU AI Act and ISO/IEC 42001 — mapping, not certification — and we recognise that concerns may still arise.

This Data Protection Complaints Policy outlines how you can submit a concern regarding our handling of personal information, and how we keep you informed at each stage.

If you have a concern or complaint regarding how your data is collected, stored, or processed, we encourage you to contact us directly for an immediate review.

Primary Channels:

• By Email: privacy@automatedgovernancesystems.com
• By Post: Data Protection Lead, Automated Governance Systems, London, United Kingdom.

Please include your full name, a description of the data involved, and any specific interaction context (e.g. SAMU Workspace, GCSE English, or Boardroom matrix edits) to help us resolve the issue swiftly.

We handle all complaints in accordance with standard corporate governance regulations:

• Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
• Investigation: Our compliance team will review technical backend logs and policies relevant to your account.
• Resolution: A written response with our findings and corrective action (if any) will be sent within 15 business days.