Data Protection Complaints Policy
Procedures for submitting and resolving concerns regarding our data handling. This page is maintained by Automated Governance Systems.
At Automated Governance Systems, we hold privacy, ethics, and safeguarding as our highest design values. Despite our robust compliance efforts under frameworks like the EU AI Act and ISO/IEC 42001, we recognize that concerns may occasionally arise.
This Data Protection Complaints Policy outlines how you can submit a concern regarding our handling of personal information, ensuring your complaint is addressed with precision and complete transparency.
If you have a concern or complaint regarding how your data is collected, stored, or processed, we encourage you to contact us directly for an immediate review.
Primary Channels:
- By Email: privacy@automatedgovernancesystems.com
- By Post: Data Protection Lead, Automated Governance Systems, London, United Kingdom.
Please include your full name, a description of the data involved, and any specific interaction context (e.g. SAMU Workspace, GCSE English, or Boardroom matrix edits) to help us resolve the issue swiftly.
We handle all complaints in accordance with standard corporate governance regulations:
- Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
- Investigation: Our compliance team will review technical backend logs and policies relevant to your account.
- Resolution: A written response with our findings and corrective action (if any) will be sent within 15 business days.